Common Misconceptions Regarding Customer Support That You Should Know About
Customer support is a lot more important for a business than most of the other trivial aspects. Sadly, not many businesses are actually aware of that, and they are always under the impression that they can actually do well without a good customer support. However, that is not the case; just as you need a good list of clients, you also need a good customer support in place to go along with it.
There is a common misconception that customer support is entirely based on humans, however, that is not entirely true. Sure, some companies do use a 100 percent human based customer support, but as the technology is progressing, we are seeing customer supports being assisted by a software that is specifically designed for that purpose.
Just have a look at Kayako’s customer support software and you will know what I am talking about. Below you will see some common misconceptions.
Customer Support Does Not Need Assistance
There are a lot of misconceptions that customer support do not need any assistance. However, that is not true; most of them do though. There are specially designed softwares that help the staff deal with the issues that people are facing. Sure, the work can be done without the software as well, but technology is making things simpler and much more convenient.
You Are Put on Hold on Purpose
There are certain misconceptions that say that customers are put on hold on purpose. However, that is not true, because their top priority is to ensure that the customers are dealt as soon as possible so the next customer can be dealt with. Sure, it might take some getting used to, but that is exactly how things work.